Last Updated: 03/09/2025
ExpertInTheCity ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), as well as applicable international standards.
By using our website https://expertinthecity.vercel.app (the "Site") and services, you consent to the practices described in this Privacy Policy. You acknowledge that while we take commercially reasonable steps to secure your data, no system can be completely secure and you use the Platform at your own risk.
We may collect the following categories of personal data:
Users and Experts are solely responsible for the accuracy of the information provided.
We use your personal data for account management, connecting Users and Experts, payment processing, customer support, service updates, marketing (if opted in), compliance with UAE laws, and platform improvement.
We process data based on Consent, Contractual Necessity, Legal Obligation, and Legitimate Interests, as defined under UAE PDPL.
We do not sell your data. We may share it with hosting providers, analytics partners, payment processors, and platform participants strictly as needed. We disclaim responsibility for errors, downtime, or breaches caused by third-party services integrated into the Platform.
We use cookies to keep you signed in, remember preferences, and analyze traffic. Disabling cookies may impair functionality, and we are not liable for degraded performance.
We retain data for as long as necessary for account activity, compliance, or dispute resolution. We may anonymize or retain backups longer where needed for business continuity or legal requirements.
Your data may be transferred outside the UAE (e.g., hosting). By using the Platform, you expressly consent to such transfers. We apply safeguards such as Standard Contractual Clauses where applicable.
Under UAE PDPL and international standards, you may access, rectify, erase, restrict, object, withdraw consent, or request portability of your data by contacting privacy@expertinthecity.com.
We apply encryption, secure servers, and access controls. However, no platform can guarantee 100% security. You acknowledge use is at your own risk, and ExpertInTheCity is not liable for unauthorized access, breaches, or data loss.
Our services are not intended for individuals under 13. We delete such data if discovered.
The Platform may contain external links. We are not responsible for their privacy practices or policies.
In the event of a breach, our obligation is limited to notification as required by law. We are not liable for damages, compensation, or losses arising from such breaches.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Material changes may be communicated via email or platform notice.
📧 Email: support@expertinthecity.com
🏢 Address: SHAMS, Sharjah, UAE